The challenge
What we walked into.
Three vendors split the community: one mowed, one handled beds, one "did irrigation" when called. Nobody owned the result. Entrances were overgrown, the irrigation clock hadn't been reprogrammed in two seasons, and grounds complaints opened every board meeting.
The approach
What we did about it.
We consolidated everything into a single annual agreement with a published 12-month service calendar the board could post to residents. The entrances were renovated first — visible proof in month one — with layered, low-maintenance coastal planting replacing the overgrowth.
Every visit now generates a photo report. Every quarter, our account lead walks the property with a board member and adjusts the plan in writing.
The result
Where it landed.
Complaints tell the story: grounds-related resident complaints fell 71% in year one. The board renewed at term without rebidding, and the community's reserve study now includes a realistic landscape line item for the first time.
- 71% fewer grounds complaints in year one
- One contract replacing three vendors
- Photo-verified reporting on every visit
- Quarterly board walk-throughs, documented
“Board meetings used to open with landscaping complaints. Now we get a photo report before we even ask.”
R. Okafor — HOA board president (fictional)